Get Fuel. Get Stars with Star Rewards

 

Terms and conditions Star Rewards

  1. The Texaco Star Rewards scheme ("Scheme") is open to UK residents aged 18 or over. By registering to join the Scheme, you agree to these terms and conditions (as amended from time to time) which shall apply to the Scheme. Use of a Star Rewards card prior to registration constitutes acceptance of these terms and conditions. A Scheme member shall be referred to as "member" in these terms and conditions.
  2. All Star Rewards cards remain the property of Chevron Limited ("Chevron"). Stars can only be redeemed by the Star Rewards account holder with which the Star Rewards card(s) is associated.
  3. The Star Rewards card is not a charge card, cheque guarantee card, credit or debit card.
  4. The Registration Form (which shall mean the registration form or online registration form) forms part of these terms and conditions. Chevron reserves the right to vary these terms and conditions: (i) for the purpose of introducing new rewards or for implementing other changes to the Scheme, or (ii) for legal or regulatory reasons, or (iii) in the event of a member's dishonesty, misuse or attempted misuse in relation to the use of any member's Star Rewards card, any member's Star Rewards account or of the Scheme; or (iv) any member's failure to comply with these terms and conditions; or (v) for any other reasonable purpose. Details of these changes will be posted on the Star Rewards website ("Website") and may be notified to registered members in writing where Chevron consider the changes require additional communication. Chevron is under no obligation to accept any Registration Form or request to register via telephone.

    5. For the purposes of these terms and conditions, references to dishonesty, misuse or attempted misuse in relation to the use of any member's Star Rewards card, any member's Star Rewards account or the Scheme, includes without limitation, providing us with a fictitious name in relation to registration to the Scheme or the use of a Star Rewards card or claiming Stars for transactions which are not the member's transactions.

  5. Stars can be exchanged for rewards of the type and at the rate promoted on the Website
  6. To collect Stars:
    1. members must present their card to the sales assistant at the till before each transaction begins;
    2. where you have registered online or via telephone (and we have accepted your registration)and you have not received a Star Rewards card, you can submit receiptsfor purchases of goods and services from Texaco service stations excluding non qualifying transactions (as described in clause 7 below) made during this period to our FREEPOST address shown on the Star Rewards registration form or on the Contact page on our Website and we will credit your Star Rewards account with the Stars earned by those purchases;
    3. where you have been issued with a Star Rewards card and in the event you do not have your Star Rewards card with you when you are making a purchase at a Texaco service station, you can submit receipts for purchases of goods and services from a Texaco service station excluding non qualifying transactions (as described in clause 7 below) to our FREEPOST address shown on the Star Rewards registration form or on the Contact page on our Website and we will credit your Star Rewards account with the Stars earned by those purchases.

    IF YOU SUBMIT RECEIPTS TO EVIDENCE YOUR PURCHASES AND CLAIM YOUR STARS AS DESCRIBED ABOVE, STARS WILL ONLY BE CREDITED TO YOUR ACCOUNT IN RELATION TO PURCHASES MADE WITHIN THREE MONTHS PRECEDING THE DATE THE RECEIPTS ARE RECEIVED BY US OR OUR AGENT.

  7. Stars will only be earned on every complete £1 spent at the rate specified on the Website. Stars accredited to cards are based upon the value spent on goods and services from Texaco service stations. Stars can only be earned by a cardholder where they have made the purchases to which the Stars are accredited. Stars are not awarded for National Lottery purchases, payments made through payment agents or payment processors (including without limitation, Paypoint, Payzone or Epay) for mobile top ups, utility bills, TV licences, congestion charges and any other bill payments or transactions permitted by the payment agent or payment processor, vehicle servicing and repairs, MOTs and the purchase of vehicles or parts for vehicles, Fast Fuel and bunkering cards including Key Fuels and ReD and any other goods and/or services as notified by Chevron ("non qualifying transactions").
  8. New cardholders can use their Star Rewards card the first time they present it on a transaction of £1 or more at a Texaco service station. registration with the Scheme via post, TELEphone or online is required before stars can be redeemed. Chevron can accept no responsibility for Registration Forms which are not received, delayed or damaged. Proof of posting or sending online is not proof of receipt. Illegible forms or those containing incorrect details will not be accepted.
  9. Chevron reserves the right to withdraw any rewards from the Scheme, at any time, including for legal or regulatory reasons.
  10. All Star Rewards registered members will automatically receive operational communications. Operational communications will include a Welcome Pack with information about the Scheme for new Star Rewards members once their Registration Form has been received and approved or their telephone registration has been approved, and regular statement mailings confirming their Star balance. Welcome Packs are usually sent out within 28 days after approval of registration.
  1. Chevron is entitled to audit any member's Star Rewards account any time for the purpose of verifying transactions and account details. The member's account will be suspended during the audit. Chevron reserves the right to refuse to award Stars, or to redeem Stars, or supply any rewards, for any breach of these terms and conditions, dishonesty or misuse or attempted misuse in relation to the use of any member's Star Rewards card, any member's Star Rewards account or the Scheme or failure by a member to pay for goods or services.
  2. In addition to regular statement mailings, Star balances will usually be advised to cardholders on till receipts from transactions qualifying for Stars.
  3. Chevron reserves the right to vary the rate at which Stars are awarded either by specific Texaco service stations and/or by specific account types. Selected Texaco service stations may at any time undertake promotions where bonus Stars may be awarded or Stars may be awarded at an increased rate (e.g. double Star promotions) for limited periods of time. Full details of these promotions including confirmation of the closing date will be published at the relevant time.
  4. Chevron reserves the right at any time to withdraw or cancel any individual card or terminate any Star Rewards account without notice for legal or regulatory reasons or in the event of a member's dishonesty or misuse or attempted misuse of any member's Star Rewards card, member's Star Rewards account or of the Scheme (including where there are reasonable grounds for suspecting dishonesty or misuse or attempted misuse) or failure to comply with these terms and conditions or failure by a member to pay for goods or services. Confirmation of termination will be sent in writing. Chevron reserves the right to end the Scheme in accordance with Condition 15.
  5. A minimum of eight weeks notice will be given prior to the end of the Scheme. This notice period will be communicated via promotional material in-store at Texaco service stations. Those registered cardholders who have used their Star Rewards card in a minimum of five qualifying transactions (i.e. transactions referred to in Condition 7 except non-qualifying transactions) during the 12 month period prior to the date on which the scheme is to close will also be notified in writing. Stars must be redeemed by the date which falls 28 days after the end of the eight week notice period ("the final redemption date").
  6. Stars may be redeemed via the Website or by telephone, e-mail, or post. Details can be found on the Website or on the Star Rewards registration form.
  7. Chevron can accept no responsibility for postal redemption forms not received, which are illegible or damaged or for email or online redemptions which are not received. Proof of posting or sending emails is not proof of receipt.
  8. Details of the Scheme's rewards are set out on the Website. Rewards are subject to supplier's conditions. Stars may be redeemed for such rewards as may be promoted from time to time as part of the Scheme. Voucher conditions shall be on the back of the vouchers and may also be displayed on or accessed via the Website. Any supplier's conditions in relation to non-voucher rewards shall be notified to the member by the supplier and may also be displayed on or accessed via the Website.
  9. Rewards are subject to availability. Should any reward become unavailable owing to a high level of demand or for any reason outside of Chevron's reasonable control, Chevron reserves the right to substitute an alternative reward of similar value.
  10. Stars accumulated on separate accounts cannot be combined on redemption. No cash alternative will be given in lieu of any rewards.
  11. Chevron may apply such reasonable restrictions, conditions or further requirements in connection with the issue or redemption of Stars either generally or in respect of a particular member and may require proof that Stars have been acquired in accordance with these terms and conditions.
  12. Scheme membership will be deemed closed, and any Stars written off, if no transactions are made for 12 consecutive months.
  13. Please allow 30 days for delivery of all rewards. In the event you do not receive your rewards within this timeframe, you must notify us within 3 months of the date of the redemption of the Stars so that we can investigate the reason for the non delivery.
  14. Personal data will be used for the purposes notified to you in the Registration Form or during the telephone registration process. Further details regarding use of your personal data can be found in Chevron's online privacy statement which can be viewed at www.starrewards.co.uk. Calls may be recorded from time to time for training and monitoring purposes.
  15. Any reference in these terms to giving notice or confirmation of notice "in writing" shall mean letter or email.
  16. These Terms and Conditions are governed by the laws of England and Wales are subject to the non-exclusive jurisdiction of the English courts.
  17. Texaco, the Star T logo and Star Rewards are brands and trade marks owned by Chevron Intellectual Property LLC and/or Chevron Limited.
  18. Promoter: Chevron Limited, 1 Westferry Circus, Canary Wharf, London E14 4HA. Please do not send applications to this address as it will cause delay.

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