Scheme and Registration

1. The Texaco Star Rewards scheme (“Scheme”) is open to UK residents aged 18 or over. Registering to join the Scheme by telephone, post or online or use of a Star Rewards card constitutes acceptance of these terms and conditions (as amended from time to time) which shall apply to the Scheme.  A Scheme member shall be referred to as “member” in these terms and conditions.
2. All Star Rewards cards remain the property of Chevron Limited (“Chevron” or “us” or “we”) and must be returned to us on request or destroyed when no longer valid for use. Members are responsible for keeping their card secure. We will not be responsible for any lost or unauthorised use of any Star Rewards card.  Points can only be redeemed by the Star Rewards account holder with which the Star Rewards card(s) is associated. The Star Rewards card is not a charge card, cheque guarantee card, credit or debit card.
3. The Registration Form (which shall mean the registration form or online registration form) forms part of these terms and conditions. Chevron reserves the right to vary these terms and conditions: (i) for the purpose of introducing new rewards or for implementing other changes to the Scheme, or (ii) for legal or regulatory reasons, or (iii) in the event of a member’s dishonesty, misuse or attempted misuse in relation to the use of any member’s Star Rewards card, any  member’s Star Rewards account or of the Scheme; or (iv) a member’s failure to comply with these terms and conditions; or (v) for any other reasonable purpose.
4. Chevron is under no obligation to accept any Registration Form or request to register via telephone. Chevron can accept no responsibility for Registration Forms which are not received, delayed or damaged. Proof of posting or sending online is not proof of receipt. Illegible forms or those containing incorrect details will not be accepted.
5. Chevron reserves the right to change the Scheme including rewards which form part of the Scheme or withdraw any rewards from the Scheme, at any time.
6. Details of changes to the terms and conditions and/or the Scheme shall be notified to members by posting them on the Star Rewards website (“Website”). In addition, written notices may also be sent to registered members.

Points

7. Points can be exchanged for rewards of the type and at the rate promoted on the Website.
8. To collect Points:
   1. the member must present their Star Rewards card to the sales assistant at the till before each transaction begins;
   2. where registration is online or via telephone (and we have accepted the registration) and the member has not received a Star Rewards card, the member can submit receipts for purchases of goods and services from Texaco service stations excluding non qualifying transactions (as described in clause 9 below) made during this period to our FREEPOST address shown on the Star Rewards registration form or on the Contact page on our Website and we will credit the member's Star Rewards account with the Points earned by those purchases;
   3. where the member has been issued with a Star Rewards card and in the event the member does not have their Star Rewards card with them when making a purchase at a Texaco service station, they can submit receipts for purchases of goods and services from a Texaco service station excluding non qualifying transactions (as described in clause 9 below) to our FREEPOST address shown on the Star Rewards registration form or on the Contact page on our Website and we will credit the member's Star Rewards account with the Points earned by those purchases.

   RECEIPTS CAN BE SUBMITTED BY A REGISTERED MEMBER TO EVIDENCE PURCHASES THEY HAVE MADE AND CLAIM THEIR POINTS AS DESCRIBED ABOVE. POINTS WILL ONLY BE CREDITED TO THEIR ACCOUNT IN RELATION TO PURCHASES MADE WITHIN THREE MONTHS PRECEDING THE DATE THE RECEIPTS ARE RECEIVED BY US OR OUR AGENT.

9. Points will only be earned on every complete £1 spent at the rate specified on the Website. Points accredited to Star Rewards cards are based upon the value spent on goods and services from Texaco service stations. Points can only be earned by a cardholder where they have made the purchases to which the Points are accredited. Points are not awarded for National Lottery purchases, payments made through payment agents or payment processors (including without limitation, Paypoint, Payzone or Epay) for mobile top ups, utility bills, TV licences, congestion charges and any other bill payments or transactions permitted by the payment agent or payment processor, vehicle servicing and repairs, MOTs and the purchase of vehicles or parts for vehicles, Fast Fuel and bunkering cards including Key Fuels and ReD and any other goods and/or services as notified by Chevron (“non qualifying transactions”).
10. Star Rewards cards should not be used for non qualifying transactions.
11. Chevron reserves the right to vary the rate at which Points are awarded either by specific Texaco service stations and/or by specific account types. Selected Texaco service stations may at any time undertake promotions where bonus Points may be awarded or Points may be awarded at an increased rate (e.g. double Point promotions) for limited periods of time.  Full details of these promotions including confirmation of the closing date will be published at the relevant time.
12. New cardholders can use their Star Rewards card the first time they present it on a transaction of £1 or more at a Texaco service station. REGISTRATION WITH THE SCHEME VIA POST, TELEPHONE OR ONLINE IS REQUIRED BEFORE POINTS CAN BE REDEEMED.
13. All Star Rewards registered members will automatically receive operational communications. Operational communications will include a Welcome Pack with information about the Scheme for new Star Rewards members once their Registration Form has been received and approved or their telephone registration has been approved, and statement mailings confirming their Point balance. Welcome Packs are usually sent out within 28 days after approval of registration.
14. In addition to regular statement mailings, Point balances will usually be advised to cardholders on till receipts from transactions qualifying for Points.

Redemption

15. Points may be redeemed via the Website or by telephone, e-mail, or post. Details can be found on the Website or on the Star Rewards registration form.
16. Chevron can accept no responsibility for postal redemption forms not received, which are illegible or damaged or for email or online redemptions which are not received. Proof of posting or sending emails is not proof of receipt.

Rewards

17. Details of the Scheme's rewards are set out on the Website. Rewards are subject to supplier's conditions. Points may be redeemed for such rewards as may be promoted from time to time as part of the Scheme. Voucher conditions shall be on the back of the vouchers and may also be displayed on or accessed via the Website. Any supplier's conditions in relation to non-voucher rewards shall be notified to the member by the supplier and may also be displayed on or accessed via the Website.
18. Rewards are subject to availability. Should any reward become unavailable owing to a high level of demand or for any reason outside of Chevron's reasonable control, Chevron reserves the right to substitute an alternative reward of similar value.
19. No cash alternative will be given in lieu of any rewards.
20. Please allow 30 days for delivery of all rewards. In the event rewards are not received within this timeframe, we must be notified within 3 months of the date of the redemption of the Points so that we can investigate the reason for the non delivery. In the event of failure to give notification of non delivery within the 3 month period, we shall be entitled to refuse to award rewards in relation to the respective redemption.